Privacy

This privacy statement applies to all the publicly accessible pages on the Advocate for Children and Young People (ACYP) site located at acyp.nsw.gov.au and to all the publicly accessible sub-pages.

ACYP is not responsible for the privacy policies or codes of practices of third parties linked to the ACYP website.

For information about your right to privacy and the Privacy and Personal Information Protection Act 1998 (PPIP Act), you may visit the website of the Office of the Privacy Commissioner.

If you have any questions about privacy matters in relation to this website or a request for access to information held as a result of using our website, please contact:

Communications department
Advocate for Children and Young People
Ground Floor, 219-241 Cleveland Street,
Strawberry Hills NSW 2012
Email: acyp@acyp.nsw.gov.au

Any information collected by ACYP as a result of using our website will be managed in accordance with the PPIP Act.

What information do we collect?

When you look at the pages on our site, our system automatically records information that identifies, for each page accessed:

• the IP (Internet Protocol) address of the machine which has accessed it
• the address of your server
• the date and time of your visit to the site
• the pages accessed and documents downloaded
• the type of browser and operating system you have used.

Cookies

Session cookies are used by the server to store session information as you navigate through the site. These cookies only exist for the duration of the browser session. The site does not use persistent cookies to store any personal information.

What do we do with the information collected?

The information collected during each visit is logged and presented in reports so ACYP can identify patterns of usage of the site. This will assist us in improving our website. The information collected may also assist in preventing security breaches or used for research and development purposes to the extent that the information does not identify individual users.

Personal information provided to ACYP will only be used for the purposes for which the information was provided or as otherwise provided or permitted by privacy legislation.

What exceptions are there?

ACYP, or delegated organisations acting on ACYP's behalf, will collect, use and disclose more extensive information than stated above in the following circumstances:

• unauthorised attempts to access files which are not published on ACYP's web pages
• unauthorised tampering or interference with files published on ACYP's website
• unauthorised attempts to index the contents of ACYP's site by other sites
• attempts to intercept messages of other users of ACYP's site
• communications which are defamatory, abusive, vilify individuals or groups or which give rise to a suspicion that an offence is being committed
• attempts to otherwise compromise the security of the web server, breach the laws of the State of New South Wales or Commonwealth of Australia, or interfere with the enjoyment of ACYP's site by other users.

ACYP reserves the right to make disclosures to relevant authorities where the use of ACYP site raises a suspicion that an offence is being, or has been, committed.

In the event of an investigation, ACYP will provide access to data to any law enforcement agency that may exercise a warrant to inspect our logs.

Is the information stored securely?

Information collected is stored in an appropriately secure format and held by ACYP for archival purposes. When the information is no longer required for the purposes for which it was collected it is deleted.

What do we do with information provided through contact us?

ACYP provides feedback facilities to allow users to provide input into the future development of the site and to comment on the provision of service by ACYP.

Users may provide personal details for the purpose of receiving a reply to their feedback. This information will only be used for the purpose for which it was provided. We will not add your email address or name to any mailing list without permission. ACYP may publish aggregated information about feedback on the site, to the extent that it does not identify or cannot be used to identify individual users.

Will this policy be updated over time?

Due to the developing nature of privacy principles for online communication, this policy may be modified or expanded from time to time. The amended policy will be posted to this site and will operate from the time it is posted.